Last Updated: October 28, 2026

1. Overview

At ClarityPro, we believe that ongoing hearing care should be simple, transparent, and convenient.

Our optional Care Plan is designed to provide customers with additional benefits and support beyond their initial hearing aid purchase.

This policy explains how Care Plan subscriptions work, including enrollment, recurring payments, cancellation, refunds, and customer support.

The Care Plan is operated by Soniva.co LLC, trading as ClarityPro.

2. Care Plan Subscription

The ClarityPro Care Plan is an optional recurring subscription, separate from the initial purchase of hearing aids.

Before enrolling, customers will be shown:

• The subscription price.

• The billing frequency.

• The date of the first payment or renewal.

• The benefits included in the plan.

• Any applicable taxes.

• How to cancel the subscription.

By actively selecting and confirming the Care Plan, customers authorize ClarityPro to charge the selected payment method according to the subscription terms presented at enrollment.

Subscriptions continue to renew automatically until cancelled.

Customers are not required to purchase a Care Plan to buy or use ClarityPro hearing aids.

3. Optional Enrollment and Consent

Care Plan subscriptions are offered as an optional service.

Customers must actively agree to enrollment before recurring charges can begin.

We do not intentionally enroll customers in a paid subscription without their affirmative consent.

Where the Care Plan is offered after checkout, customers will be informed that it is a separate recurring purchase.

Declining the Care Plan will not affect an already completed hearing aid order.

Customers will receive confirmation of their subscription, including the applicable billing terms.

4. Automatic Renewal and Billing

Care Plan subscriptions renew automatically according to the billing frequency selected at enrollment.

Recurring payments are charged to the payment method authorized by the customer.

The amount and renewal schedule will be disclosed before the subscription is activated.

If a subscription price changes, we will provide advance notice where required by applicable law and explain how customers can cancel before the new price takes effect.

Customers may review their subscription details through the available subscription management system or by contacting our customer support team.

5. How to Cancel Your Subscription

You may cancel your ClarityPro Care Plan at any time.

There are no mandatory minimum subscription periods or cancellation penalties unless a specific commitment was clearly disclosed and lawfully agreed at enrollment.

To request cancellation, contact our customer support team using the contact details provided below.

Please include your order number or the email address associated with your subscription.

If an online subscription management portal is available, you may also cancel directly through that portal.

Once your cancellation has been processed, we will provide confirmation.

Cancellation stops future recurring charges, subject to payments that have already been lawfully processed before the cancellation request.

Any mandatory cancellation rights provided by applicable law remain unaffected.

6. Subscription Cancellation Timing

We recommend cancelling before your next scheduled renewal date to avoid another charge.

If you submit a cancellation request before the next renewal has been processed, we will stop future recurring billing.

If a payment has already been processed, please contact our support team so we can review the charge and any applicable refund entitlement.

We will not require customers to provide a reason for cancellation.

7. Subscription Refunds

If you believe a Care Plan payment was made incorrectly or without your authorization, please contact us promptly.

We will investigate the charge and issue an appropriate refund where warranted.

If you cancel shortly after a renewal, you may request a review of the most recent payment.

Any refund eligibility will depend on the subscription terms disclosed at enrollment and applicable consumer protection laws.

Approved refunds will be returned to the original payment method unless another method is lawfully agreed.

Your statutory rights are not affected by this policy.

8. Failed or Declined Payments

If a recurring subscription payment is declined, we may notify you and provide an opportunity to update your payment information.

Our payment provider may attempt to process the payment again according to the billing terms disclosed at enrollment.

If payment cannot be completed, we may suspend or cancel the Care Plan after appropriate notice.

Customers will not be charged undisclosed penalties for unsuccessful payment attempts.

9. Care Plan Benefits and Product Warranty

The Care Plan is separate from the benefits included with a standard ClarityPro hearing aid purchase.

Every eligible ClarityPro hearing aid order includes:

• A 60-Day 100% Money-Back Guarantee.

• A Free 2-Year Product Warranty, including the advertised accidental damage protection.

• Customer support for product-related questions and warranty claims.

These standard benefits do not require an additional paid Care Plan subscription.

Any extra benefits included in an optional Care Plan will be described clearly before enrollment.

Cancelling a Care Plan does not cancel the standard 60-day money-back guarantee, the included 2-year warranty, or any statutory consumer rights.

10. Billing Questions and Disputes

If you notice an unfamiliar charge or have a question about your subscription, please contact our support team.

We can assist with:

• Identifying subscription charges.

• Reviewing enrollment details.

• Confirming cancellation status.

• Investigating duplicate or incorrect payments.

• Processing eligible refunds.

Customers retain the right to contact their bank or payment provider and dispute charges where appropriate.

We will cooperate with legitimate payment investigations and provide relevant transaction records when required.

11. Changes to the Care Plan

We may update Care Plan features, pricing, or subscription terms from time to time.

For material changes affecting active subscribers, we will provide advance notice as required by applicable law.

Any change to recurring charges will be communicated before it takes effect, and customers will be informed of their cancellation options.

We will not apply undisclosed subscription charges.

12. Contact Information

If you need assistance with your Care Plan subscription, cancellation, billing, or refunds, please contact us.

Store Name: ClarityPro

Legal Business Name: Soniva.co LLC

Website: https://myclaritypro.co

Phone: +1 307-368-9673

Registered Business Address:

30 N Gould St
Sheridan, WY 82801
United States

Our customer support team is available to assist with subscription-related questions and cancellation requests.

13. Related Policies

For further information, please review our other policies:

• Refund & Return Policy

• Shipping Policy

• Privacy Policy

• Terms & Conditions

This Care Plan Subscription & Cancellation Policy should be read alongside the subscription terms presented at enrollment.

Nothing in this policy limits rights available under applicable consumer protection laws.