Privacy Policy

Last updated: October 28, 2026

1. Introduction

Welcome to ClarityPro, operated by Soniva.co LLC ("ClarityPro," "we," "us," or "our").

We operate the website https://myclaritypro.co, offering hearing aids and related products and services.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, purchase our products, contact our customer service team, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our website.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

  • Contact Information: Your name, email address, telephone number, billing address, and shipping address.

  • Payment Information: Payment method, payment confirmation, transaction details, and relevant billing information processed through our payment providers.

  • Order Information: Products purchased, order history, delivery information, returns, refunds, and warranty requests.

  • Account Information: Account credentials, preferences, and settings if you create an account.

  • Customer Communications: Information you provide when contacting our support team.

  • Technical Information: IP address, browser type, device information, and website activity.

  • Marketing Information: Your communication preferences and interactions with our promotional content.

We may also receive information from our payment processors, shipping providers, advertising partners, and other service providers.

3. How We Collect Information

We collect information in several ways:

Directly from you: When you place an order, create an account, subscribe to communications, or contact customer support.

Automatically: Through cookies and similar technologies when you browse or interact with our website.

Through service providers: From companies assisting with payment processing, order fulfillment, analytics, fraud prevention, and customer service.

Through advertising partners: Where permitted by applicable law, we may receive information about interactions with our advertisements and marketing campaigns.

4. How We Use Your Personal Information

We use personal information to:

  • Process payments and fulfill customer orders.

  • Arrange shipping and provide delivery updates.

  • Manage our 60-day money-back guarantee, returns, refunds, and 2-year product warranty.

  • Respond to questions and provide customer support.

  • Maintain and improve our website and shopping experience.

  • Send order confirmations and other transactional communications.

  • Send promotional communications where permitted by law.

  • Measure advertising performance and improve marketing campaigns.

  • Detect fraudulent transactions and protect our customers.

  • Meet applicable legal and regulatory obligations.

Where required by applicable privacy laws, we rely on an appropriate legal basis, such as contractual necessity, legitimate interests, legal obligations, or consent.

5. Marketing and Advertising

ClarityPro may use advertising platforms, including Google and Meta, to promote our products and understand the effectiveness of our marketing campaigns.

Subject to applicable laws and your preferences, we may use cookies or similar technologies to display relevant advertisements and measure advertising performance.

You can unsubscribe from promotional emails using the unsubscribe link included in those communications.

We do not sell customer contact lists to third parties for their independent direct marketing purposes.

Mobile messaging opt-in information and consent will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

6. How We Share Personal Information

We may share information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify: Website hosting and e-commerce services.

  • Payment Processors: Secure payment processing and fraud prevention.

  • Shipping and Fulfillment Partners: Order preparation, delivery, and tracking.

  • Customer Support Providers: Responding to customer inquiries.

  • Marketing and Analytics Providers: Advertising, website analytics, and performance measurement.

  • Professional Advisers: Legal, accounting, and compliance services.

We may also disclose information when required by law, in response to valid legal requests, or in connection with a legitimate business transaction.

Our service providers are expected to handle personal information appropriately and in accordance with applicable privacy requirements.

7. Shopify and Third-Party Services

Our website is hosted by Shopify.

Shopify may process certain personal information to provide and improve its e-commerce services, including payment-related functions, website functionality, security, and other platform features.

For additional information about Shopify's data practices, please visit:

https://www.shopify.com/legal/privacy

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of websites we do not operate.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Keep our website functioning properly.

  • Remember shopping cart contents and customer preferences.

  • Understand how visitors interact with our website.

  • Improve website performance.

  • Measure advertising effectiveness.

  • Support personalized advertising where permitted.

You can manage cookies through your browser settings and any cookie preference tools made available on our website.

Where legally required, we request consent before using non-essential cookies or tracking technologies.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Payments are processed through third-party payment service providers using their applicable security measures.

Although we work to protect customer information, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders.

  • Provide customer support.

  • Manage refunds and warranty claims.

  • Maintain business and transaction records.

  • Meet tax, accounting, and other legal obligations.

  • Resolve disputes and protect our legitimate interests.

Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.

When information is no longer needed, we take appropriate steps to delete or anonymize it.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Request a portable copy of certain personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data-sharing activities.

We will review and respond to privacy requests in accordance with applicable law.

We may need to verify your identity before fulfilling certain requests.

To exercise your rights, please contact us using the information provided below.

12. Children's Privacy

Our products and services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

13. International Data Transfers

Soniva.co LLC is based in the United States and serves customers in international markets, including the United Kingdom.

Your personal information may be processed or stored in the United States or other countries where our service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

14. UK Privacy Rights

Customers in the United Kingdom may have additional rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

These rights may include access, rectification, erasure, restriction of processing, data portability, and objection to certain processing activities.

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk

We encourage customers to contact us first if they have questions or concerns about how their personal information is handled.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technologies, legal obligations, or privacy practices.

Any updates will be published on this page with a revised "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

16. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us.

Store Name: ClarityPro

Legal Business Name: Soniva.co LLC

Website: https://myclaritypro.co

Phone: +1 307-368-9673

Business Address:

30 N Gould St
Sheridan, WY 82801
United States

We aim to respond to privacy-related inquiries as promptly as reasonably possible and within applicable legal deadlines.