Last Updated: October 28, 2026

Reliable Delivery to Your Door

At ClarityPro, we are committed to providing a smooth, secure, and reliable delivery experience.

We understand how important your hearing aids are, which is why we work with shipping and fulfillment partners to ensure that orders are carefully prepared, securely packaged, and delivered to our customers.

Our goal is to make your shopping experience simple and transparent, from the moment you place your order until your ClarityPro hearing aids arrive at your door.

1. Order Processing

Once your order is placed, our fulfillment team begins preparing it for shipment.

During processing, we may:

• Verify your order and payment information.

• Confirm product availability.

• Prepare your hearing aids and included accessories.

• Perform applicable quality checks.

• Package your order securely.

• Arrange collection by our shipping partner.

Orders placed during weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation containing available tracking information.

2. Shipping and Delivery Times

We aim to process and dispatch orders promptly.

Estimated delivery times depend on the destination, selected shipping method, product availability, and carrier operations.

The estimated delivery timeframe shown at checkout or in your order confirmation will apply to your order.

Please note that delivery estimates are not guaranteed delivery dates. Delays may occasionally occur due to carrier disruptions, public holidays, adverse weather, customs processing, or other circumstances outside our reasonable control.

If your order experiences a significant delay, please contact our customer support team so we can investigate.

Your statutory rights regarding delivery remain unaffected.

3. Shipping Costs

Shipping charges, where applicable, are displayed during checkout before you complete your purchase.

The shipping options and rates available to you depend on your delivery address and the products in your order.

If free shipping is offered as part of a promotion or for an eligible order, this will be clearly indicated at checkout.

We do not add undisclosed shipping fees after an order has been placed.

4. Shipping Destinations

ClarityPro primarily serves customers in the United Kingdom.

Delivery availability is determined by the shipping destinations supported at checkout.

Certain destinations, including remote areas, may require additional delivery time or may have limited shipping options.

If your address is not eligible for delivery, the relevant shipping option may not be available during checkout.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number or tracking link, where provided by the carrier.

You can use this information to monitor the progress of your delivery.

Please allow some time after dispatch for tracking information to become active, as carriers may need to scan the parcel into their systems.

If you have difficulty locating your tracking information, please contact our support team with your order number.

6. Secure Packaging and Delivery Protection

We take care to package ClarityPro hearing aids securely to reduce the risk of damage during transportation.

If your package arrives damaged, contains an incorrect item, or does not arrive, please contact us so we can investigate and arrange an appropriate resolution.

Depending on the circumstances, this may include a replacement shipment, a refund, or another remedy in accordance with applicable consumer protection laws.

We will not require customers to resolve shipping disputes directly with a carrier before contacting us for assistance.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure that your delivery address includes all relevant details, such as your house number, street name, postcode, and any necessary apartment or building information.

If you notice an error after placing your order, contact our support team as soon as possible.

We will make reasonable efforts to update the address before dispatch.

Once an order has been handed to the shipping carrier, address changes may no longer be possible.

If a package is returned because of an incorrect or incomplete address, our support team will help determine the appropriate next steps, including possible redelivery.

Any additional shipping charges will be communicated where applicable and handled in accordance with consumer law.

8. Delayed Deliveries

Although we work to provide reliable delivery, occasional delays can occur.

Possible causes include:

• High order volumes.

• Carrier delays or transportation disruptions.

• Public holidays.

• Severe weather conditions.

• Customs or import processing.

• Incorrect or incomplete delivery information.

If your order has not arrived within the estimated timeframe, please contact us with your order number.

We will investigate the shipment and provide available updates.

If delivery cannot be completed within the legally required or agreed timeframe, you may be entitled to cancel your order and receive a refund in accordance with applicable law.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with other members of your household, your building reception, or any designated safe place.

If you are still unable to locate the package, please contact our support team.

We will work with the shipping carrier to investigate the delivery.

Where a package is confirmed lost before delivery to you or another person you have nominated, we will arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

Our priority is to ensure that customers receive the products they have purchased.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, please contact our customer support team as soon as reasonably possible.

To help us investigate, we may ask for:

• Your order number.

• A description of the issue.

• Photographs of the packaging or affected items, if reasonably available.

Our team will review the situation and arrange an appropriate resolution.

Where required by applicable law, we will cover reasonable return or replacement shipping costs for faulty, damaged, or incorrect products.

11. Customs, Duties, and Import Charges

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination and shipping arrangement.

Any charges payable by the customer will be disclosed where required by applicable law.

For UK customers, applicable taxes and import arrangements will be handled in accordance with relevant UK requirements.

Please review the information provided during checkout and in your order confirmation.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will attempt to accommodate your request.

Once an order has been shipped, changes or cancellations may need to be handled through our return process.

For information about returns and refunds, please refer to our Refund & Return Policy.

Nothing in this section limits your statutory cancellation rights.

13. Our 60-Day Money-Back Guarantee and 2-Year Warranty

Every ClarityPro hearing aid purchase includes a 60-day money-back guarantee and a free 2-year warranty, as advertised on our product page.

The 60-day satisfaction guarantee begins on the date your order is delivered.

If you are not satisfied with your hearing aids, you may request a return within the guarantee period in accordance with our Refund & Return Policy.

Our 2-year warranty provides additional protection for eligible product defects and accidental damage.

These benefits are offered in addition to your statutory consumer rights.

For full details, please refer to our Refund & Return Policy.

14. Contact Information

If you have questions about shipping, delivery, tracking, or your ClarityPro order, please contact our customer support team.

Store Name: ClarityPro

Legal Business Name: Soniva.co LLC

Website: https://myclaritypro.co

Phone: +1 307-368-9673

Registered Business Address:

30 N Gould St
Sheridan, WY 82801
United States

Please note that our registered business address is not necessarily our shipping or returns facility.

Our customer support team is available to assist with order-related questions and delivery concerns.

Thank you for choosing ClarityPro. We appreciate your trust and look forward to helping you experience clearer hearing.