Last Updated: October 28, 2026

Section 1 – General

Welcome to ClarityPro.

These Terms & Conditions ("Terms") govern your access to and use of our website, https://myclaritypro.co, and purchases made through our online store.

The website is operated by Soniva.co LLC, trading as ClarityPro ("ClarityPro," "we," "us," or "our").

By accessing our website, creating an account, or placing an order, you agree to these Terms, subject to your applicable statutory consumer rights.

Please read these Terms carefully before purchasing our products.

We may update these Terms periodically. Any changes will be published on this page. The terms applicable to an accepted order will not be changed retrospectively without a lawful basis.

Section 2 – About ClarityPro

ClarityPro is a consumer hearing technology brand dedicated to making hearing assistance more accessible, comfortable, and affordable.

We offer rechargeable hearing aids designed to support adults experiencing perceived mild to moderate hearing loss.

Our products are designed for everyday listening situations, including conversations, television viewing, family gatherings, and other common environments.

We provide product information, setup guidance, customer assistance, and after-sales support to help customers make informed purchasing decisions.

ClarityPro is operated by Soniva.co LLC, a company registered in Wyoming, United States.

Section 3 – Eligibility and Website Use

By purchasing products from our website, you confirm that you are legally capable of entering into a binding purchase agreement.

Our hearing aids are intended for adults aged 18 and over.

You agree to use our website lawfully and not engage in activities that interfere with its operation, security, or accessibility.

We reserve the right to restrict access to users engaging in fraudulent, abusive, or unlawful activities, subject to applicable law.

Section 4 – Product Information and Medical Disclaimer

ClarityPro hearing aids are designed to assist adults with perceived mild to moderate hearing loss.

Our products are not intended to diagnose medical conditions, cure hearing loss, or replace professional medical advice.

ClarityPro does not provide medical diagnoses, audiological examinations, or personalized healthcare treatment through its website.

Customers experiencing sudden hearing loss, ear pain, discharge, significant dizziness, or other concerning symptoms should seek advice from a qualified healthcare professional.

Product descriptions, specifications, and instructions are provided to help customers understand the intended use and features of our products.

We make reasonable efforts to ensure product information is accurate and up to date.

Actual hearing performance and user experience may vary depending on individual hearing needs and listening environments.

Nothing in this section excludes liability for misleading product descriptions or limits applicable consumer rights.

Section 5 – Orders and Acceptance

All orders placed through our website are subject to product availability, payment authorization, and acceptance.

After submitting an order, you will normally receive an automated order confirmation acknowledging that we have received your request.

A purchase contract is formed when we accept your order, ordinarily by sending a dispatch confirmation, unless otherwise clearly stated during checkout.

We reserve the right to reject or cancel orders for legitimate reasons, including:

• Suspected fraudulent transactions.

• Inaccurate or incomplete payment information.

• Product unavailability.

• Obvious pricing or technical errors.

• Suspected unlawful resale or misuse.

If an order is cancelled after payment has been collected, we will issue the appropriate refund.

Section 6 – Pricing and Promotions

Product prices are displayed in British Pounds Sterling (GBP) for customers shopping through our UK storefront.

The total price payable, including applicable taxes and delivery charges, will be displayed during checkout before the order is submitted.

We may offer promotional pricing, discounts, or limited-time offers.

Promotions may be subject to specific eligibility conditions, which will be disclosed where applicable.

We reserve the right to modify prices and promotions for future purchases.

Price changes will not affect orders that have already been accepted.

Any reference prices, promotional savings, or discount claims will be presented in accordance with applicable advertising and consumer protection requirements.

Section 7 – Payment Processing

Payments are processed through the secure payment methods available at checkout.

We may use third-party payment service providers to authorize, process, and manage transactions.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not guarantee the availability of any particular payment method at all times.

Orders may be subject to routine fraud prevention and payment verification checks.

Payment-related personal information is handled in accordance with our Privacy Policy and the applicable practices of our payment providers.

Section 8 – Shipping and Delivery

ClarityPro primarily serves customers in the United Kingdom.

Available shipping destinations, charges, and estimated delivery timeframes are communicated through our website or during checkout.

Once an order has been dispatched, customers will receive available shipping and tracking information.

Delivery estimates may be affected by public holidays, carrier disruptions, weather conditions, customs processing, or other circumstances beyond our reasonable control.

We remain responsible for fulfilling our delivery obligations under applicable consumer protection laws.

Risk of loss or damage generally passes to the customer when the goods are delivered into the physical possession of the customer or a person identified by the customer, subject to applicable law.

For further information, please refer to our Shipping Policy.

Section 9 – 60-Day Money-Back Guarantee

We want customers to feel confident when purchasing ClarityPro hearing aids.

Every eligible ClarityPro hearing aid purchase includes our 60-Day 100% Money-Back Guarantee.

Customers may try their hearing aids in everyday situations and request a return within 60 days of delivery if they are not satisfied.

The guarantee applies to dissatisfaction relating to comfort, fit, sound quality, performance, or other aspects of the product experience.

Customers do not need to demonstrate a product defect to request a return under this guarantee.

To initiate a return, customers should contact our support team within the 60-day period and provide their order information.

Our team will provide return instructions and the appropriate return destination.

Eligible returns receive a full refund of the product purchase price to the original payment method.

We do not impose mandatory troubleshooting requirements, minimum trial periods, restocking fees, or hygiene processing fees on eligible satisfaction-guarantee returns.

Return shipping arrangements are described in our Refund & Return Policy.

Our voluntary guarantee is provided in addition to statutory consumer rights.

Section 10 – Free 2-Year Product Warranty

Every ClarityPro hearing aid purchase includes a free 2-year warranty beginning on the date of delivery.

The warranty covers eligible product defects, malfunctions, and accidental damage.

Covered circumstances include:

• Manufacturing defects.

• Charging and battery-related failures.

• Electronic component malfunctions.

• Accidental dropping.

• Accidental damage from sitting on or standing on the device.

• Accidental water damage.

• Other covered accidental physical damage.

If a covered issue arises during the warranty period, customers may contact our support team to request assistance.

We may request reasonable information to verify the purchase and assess the issue.

For an approved warranty claim, ClarityPro will arrange an appropriate repair or replacement without charging for the covered remedy.

The warranty does not replace, restrict, or exclude any statutory consumer rights.

Additional information is available in our Refund & Return Policy.

Section 11 – Lost or Misplaced Hearing Aids

ClarityPro recognizes that hearing aids are small devices that can occasionally be misplaced.

Where lost-device replacement protection was advertised with a customer's purchase, we will provide replacement assistance in accordance with that commitment.

Customers should contact our support team and provide their order details if a device is lost or misplaced.

Any applicable replacement conditions will be consistent with the protection offered at the time of purchase.

Section 12 – Returns, Refunds, and Cancellations

Customers may request returns, refunds, or cancellations in accordance with our Refund & Return Policy and applicable consumer protection laws.

For voluntary satisfaction-guarantee returns, customers should contact us within 60 days of delivery.

Where a refund is due, it will be processed using the original payment method unless another method is lawfully agreed.

If an order has already been dispatched, cancellation may require following the appropriate return procedure.

Nothing in these Terms limits statutory cancellation rights or remedies for faulty, misdescribed, or unsatisfactory goods.

Section 13 – Customer Support and Product Assistance

ClarityPro provides customer assistance relating to product setup, use, charging, maintenance, troubleshooting, returns, and warranty requests.

Our support team may offer guidance on:

• Selecting and fitting ear tips.

• Adjusting volume settings.

• Charging and maintaining hearing aids.

• Cleaning the devices.

• Resolving common sound or feedback issues.

Customer support guidance is intended to assist with product use and does not constitute professional medical or audiological advice.

Participation in troubleshooting is not a condition of exercising an eligible 60-day money-back guarantee return.

Section 14 – Chargebacks, Fraud, and Misuse

We are committed to handling payment disputes fairly and transparently.

If a customer experiences a problem with an order, we encourage them to contact our support team so we can attempt to resolve the issue.

Where a chargeback or payment dispute occurs, we may provide relevant transaction records, shipping confirmations, customer communications, and other appropriate documentation to the payment provider.

We reserve the right to investigate suspected fraudulent transactions, unauthorized activity, or abuse of our services.

Any action taken will be consistent with applicable laws and customer rights.

Nothing in these Terms restricts a customer's lawful right to raise a payment dispute or exercise statutory remedies.

Section 15 – Business Operations and Fulfillment Partners

ClarityPro is operated by Soniva.co LLC.

We may work with third-party manufacturers, suppliers, logistics companies, fulfillment providers, and customer service partners to support our business operations.

These partners may assist with manufacturing, product preparation, inventory management, shipping, delivery, and after-sales services.

The use of third-party service providers does not remove Soniva.co LLC's responsibilities to customers under accepted purchase contracts and applicable consumer protection laws.

Section 16 – Intellectual Property

All website content, including text, graphics, logos, product descriptions, photographs, design elements, and other materials owned by ClarityPro or used under license, is protected by applicable intellectual property laws.

Customers may use our website for lawful personal shopping and informational purposes.

Unauthorized reproduction, redistribution, or commercial exploitation of protected website materials is prohibited unless permitted by law or authorized by the relevant rights holder.

Section 17 – Website Availability and Third-Party Links

We make reasonable efforts to maintain the availability and functionality of our website.

However, temporary interruptions may occur due to maintenance, technical issues, security updates, or circumstances beyond our reasonable control.

Our website may contain links to third-party websites or services.

We are not responsible for the content or privacy practices of independent third-party websites, except where applicable law provides otherwise.

Section 18 – Limitation of Liability

To the extent permitted by applicable law, Soniva.co LLC will not be liable for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of consumer rights that cannot lawfully be excluded.

• Defective products where statutory liability applies.

• Any other liability that cannot legally be limited or excluded.

Your statutory rights remain unaffected.

Section 19 – Privacy and Personal Information

We collect and process personal information as described in our Privacy Policy.

This may include information required to process orders, arrange delivery, provide customer support, manage refunds and warranty claims, prevent fraud, and comply with legal obligations.

For further information, please refer to our Privacy Policy available on our website.

Section 20 – Governing Law and Consumer Rights

These Terms are governed by the laws of the State of Wyoming, United States, except where mandatory consumer protection laws require otherwise.

For customers residing in the United Kingdom, nothing in these Terms deprives them of mandatory protections available under applicable UK consumer law.

Customers retain the right to pursue disputes before courts that have jurisdiction under applicable law.

We encourage customers to contact our support team before initiating formal proceedings so that we have an opportunity to address their concerns.

Section 21 – Changes to These Terms

We may revise these Terms to reflect changes in our products, services, business operations, or applicable legal requirements.

Updated Terms will be published on our website with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law.

Customers are encouraged to review these Terms periodically.

Section 22 – Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent permitted by applicable law.

The remaining provisions will continue to apply where legally possible.

Section 23 – Entire Agreement

These Terms, together with the applicable product information, order confirmation, Refund & Return Policy, Shipping Policy, and Privacy Policy, describe the principal terms governing purchases through our website.

Nothing in these Terms overrides mandatory statutory consumer rights or express guarantees provided at the time of purchase.

Section 24 – Contact Information

If you have questions about these Terms & Conditions, your order, or our products, please contact us.

Store Name: ClarityPro

Legal Business Name: Soniva.co LLC

Website: https://myclaritypro.co

Phone: +1 307-368-9673

Registered Business Address:

30 N Gould St
Sheridan, WY 82801
United States

Please note that our registered business address is not necessarily our returns or fulfillment facility.

For return instructions, please contact our customer support team before sending any products.

Thank you for choosing ClarityPro.