Last Updated: October 28, 2026

Our Promise: 60-Day Money-Back Guarantee & Free 2-Year Warranty

At ClarityPro, we believe everyone deserves to experience clearer hearing with confidence.

We stand behind our hearing aids and want every customer to feel comfortable with their purchase. That's why every ClarityPro hearing aid order includes:

• 60-Day 100% Money-Back Guarantee: Try your hearing aids in everyday situations. If you're not completely satisfied, you can return them within 60 days of delivery for a full refund of the product purchase price.

• Free 2-Year Warranty: Your hearing aids are protected for two years against manufacturing defects and accidental damage, including damage caused by dropping, sitting on, standing on, or accidental water exposure.

• Dedicated Customer Support: Our team is available to assist with product setup, troubleshooting, returns, refunds, and warranty claims.

We want you to shop with confidence, knowing that we're here to help if something doesn't meet your expectations.

1. Our 60-Day Money-Back Guarantee

We understand that choosing hearing aids is an important decision. That's why we give you 60 days from the date your order is delivered to try ClarityPro in the comfort of your home.

During this period, you can experience your hearing aids in everyday situations, including conversations with family, watching television, dining out, and social gatherings.

If you're not satisfied for any reason, simply contact our customer support team within 60 days of delivery to request a return.

You do not need to prove that the hearing aids are defective or that they failed to improve your hearing.

Our guarantee covers dissatisfaction with sound quality, comfort, fit, performance, or any other aspect of your experience.

Your satisfaction is our priority. No complicated conditions or mandatory trial period are required.

2. How to Request a Return

If you wish to return your ClarityPro hearing aids within the 60-day guarantee period, please follow these steps:

Step 1: Contact Customer Support

Contact our customer support team using the details at the bottom of this policy.

Please provide your order number, full name, and the email address associated with your purchase.

Step 2: Receive Return Instructions

Our team will provide the appropriate return instructions and designated return address.

Please do not send products to our registered business address unless specifically instructed.

Step 3: Return Your Hearing Aids

Carefully package your hearing aids, preferably with the original packaging and any available accessories, including the charging case, cable, ear tips, and user manual.

We recommend using a tracked shipping service to ensure your return can be located during transit.

Step 4: Receive Your Refund

Once your return is received and processed, your refund will be issued to your original payment method.

3. Return Eligibility

To qualify under our 60-day money-back guarantee:

• Your return request must be made within 60 days of delivery.

• You must provide sufficient order information to verify your purchase.

• The hearing aids must be returned in accordance with the instructions provided by our support team.

You are welcome to use and test your hearing aids during the guarantee period. Normal use does not disqualify you from receiving a refund.

Original packaging is preferred but is not required for a return to be considered.

If an accessory is missing or an item is damaged, please inform our team so we can assist you. We will not automatically reject an otherwise eligible return because of ordinary use or accidental damage.

4. Return Shipping Costs

For returns requested under our voluntary 60-day satisfaction guarantee, customers are responsible for return shipping costs unless we confirm otherwise.

If an item is faulty, damaged on arrival, incorrect, or not as described, we will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.

We recommend using a tracked shipping service and keeping your shipping receipt until your refund has been completed.

Any shipping charges or deductions will be handled in accordance with applicable consumer protection laws.

5. Refund Processing

Once your returned product reaches our designated return facility, we aim to inspect and process your return within 5–7 business days.

Approved refunds will be issued to the original payment method used at checkout.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

For eligible returns under our 60-day money-back guarantee, we refund the full product purchase price.

We do not charge restocking or hygiene processing fees for eligible returns under this guarantee.

If your refund has not appeared after confirmation, please contact our customer support team for assistance.

6. Free 2-Year Warranty

Every ClarityPro hearing aid purchase includes a free 2-year warranty, beginning on the date of delivery.

Our warranty is designed to provide additional peace of mind and protect your hearing aids against unexpected problems.

Warranty coverage includes:

• Manufacturing defects and product malfunctions.

• Charging or battery-related faults.

• Electronic component failures.

• Accidental damage from dropping the hearing aids.

• Accidental damage caused by sitting on or standing on the devices.

• Accidental water damage.

• Other accidental physical damage occurring during normal ownership.

If your hearing aids become damaged or stop functioning during the warranty period, please contact our customer support team.

We will assess the issue and arrange an appropriate repair or replacement at no additional charge for a covered claim.

Our warranty does not limit your statutory consumer rights.

7. How to Submit a Warranty Claim

If you experience a problem with your hearing aids during the 2-year warranty period, please contact our customer support team.

To help us resolve your issue efficiently, please provide:

• Your order number.

• A brief description of the problem.

• Photos or videos of the affected product, if reasonably available.

• Any relevant information about when or how the issue occurred.

Our support team may suggest simple troubleshooting steps, such as checking the charging connection, replacing an ear tip, or cleaning the device.

If troubleshooting does not resolve the problem, we will provide instructions for the next steps.

For approved warranty claims, ClarityPro will arrange a covered repair or replacement without charging for the covered service.

8. Lost or Misplaced Hearing Aids

We understand that hearing aids are small devices and may occasionally be misplaced.

Our product page also advertises replacement assistance for misplaced hearing aids.

If you lose or misplace a device, contact our customer support team with your order information.

We will review your request and arrange replacement assistance in accordance with the replacement protection advertised with your purchase.

9. Common Hearing Aid Issues & Troubleshooting

Some hearing aid concerns can be resolved through simple adjustments.

Our support team is available to assist with the following situations.

Whistling or Feedback

Whistling can sometimes occur when the hearing aid is not positioned correctly or the ear tip does not fit securely.

Trying a different ear tip size or adjusting the positioning may help.

If the issue continues, please contact us.

Sound Is Too Loud or Too Soft

ClarityPro hearing aids feature adjustable sound settings.

We recommend starting at a comfortable volume and making gradual adjustments according to your listening environment.

Muffled or Reduced Sound

Earwax or debris may obstruct the sound outlet.

Cleaning the device and checking the wax guard according to the user manual may help restore sound clarity.

Charging Problems

Ensure the charging case is connected to a suitable power source and the charging contacts are clean.

If the device still does not charge properly, contact our team for assistance.

Discomfort or Fit Issues

Different ear tip sizes may provide a more comfortable and secure fit.

If you experience discomfort, try an alternative size. Stop using the device if it causes pain or significant irritation.

Troubleshooting is optional and does not remove your right to request a return within the 60-day money-back guarantee period.

10. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Our team will investigate and arrange an appropriate resolution, which may include:

• A replacement product.

• Replacement accessories.

• A repair where appropriate.

• A full or partial refund, as applicable.

We will handle these situations in accordance with our warranty commitments and applicable consumer protection laws.

11. Returns After 60 Days

Our voluntary 60-day money-back guarantee applies to return requests made within 60 days of delivery.

After this period, change-of-mind returns are generally not covered by the satisfaction guarantee.

However, your free 2-year warranty remains active, and you may still be entitled to a repair, replacement, refund, or other remedy under applicable consumer law.

If you experience a product issue after the 60-day period, please contact our support team.

12. Cancellations and Refused Deliveries

If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will attempt to cancel it and issue a refund.

If the order has already been dispatched, we may be unable to stop delivery. In that case, our support team will assist you with the appropriate return process.

Refusing delivery does not automatically complete a cancellation or return. Please contact us so that we can track the shipment and arrange the appropriate resolution.

Any refunds, return costs, or deductions will be handled in accordance with applicable consumer law.

13. UK Consumer Rights

ClarityPro serves customers in the United Kingdom.

Nothing in this policy excludes or restricts rights available under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Where applicable, customers may have statutory cancellation rights and remedies for goods that are faulty, not as described, or not of satisfactory quality.

Our voluntary 60-day money-back guarantee and free 2-year warranty are offered in addition to these statutory rights.

14. Contact Us

If you have questions about returns, refunds, warranty claims, or your ClarityPro order, please contact our customer support team.

Store Name: ClarityPro

Legal Business Name: Soniva.co LLC

Website: https://myclaritypro.co

Phone: +1 307-368-9673

Registered Business Address:

30 N Gould St
Sheridan, WY 82801
United States

Please contact our support team before shipping a return. Our registered business address is not necessarily our returns processing facility.

We are committed to providing a fair and straightforward experience and helping our customers enjoy better hearing with confidence.